Frequently Asked Questions

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 As a policy, we accommodate patients who have an appointment and request that  you call first to make an appointment. Our priority is to service patients registered to our doctors who have a scheduled appointment. 

 Upon arrival for your appointment, please check in at the front desk  with your health card. Please bring your health card and a list of your medications  to every visit. If  your address or phone number has changed, please advise reception staff  when checking in. 

 If you are unable to attend a scheduled appointment, please phone or  email the office the day before to cancel. Other patients may need your  appointment time. Please be considerate. 

Magnolia Health Center offers a range of diagnostic services including  blood tests and cardiac investigations. Find out more here.

 If you have a life threatening medical emergency please go to your  nearest emergency room. For continuity of care, we ask that you do not use  an After Hours Clinic or a Walk-In Clinic. 

Patients sometimes request to speak with their physicians by telephone.  Throughout the day, your physician is busy caring for other patients,  consulting with other physicians and providers and completing paperwork limiting available time during the day. Our team of nurses  and support staff are trained to help you by taking messages for the  physician and assisting as much as they can while the physician may not  be available. 

 In order to see your physician, you must make an appointment. It is  necessary for our staff to ask questions regarding the nature of your  visit in order to assess your needs and the urgency of your appointment  as well as schedule a sufficient amount of time for your health concerns. Our team  members are trained to follow the policies provided by your physician. 

Please call our office to book an appointment with your doctor for your  refills. It may take some time before you can be seen so please be  patient and don’t wait until you are completely out of medication! 

Please book an appointment to receive test results. Your doctor will review all test results that you have done. If your  doctor would like to see you to discuss the results, they will send a  message to staff to call you to arrange an appointment. Most often, you  will not receive a call for normal results, but you are always free to  contact the office to book an appointment to review any tests that you  have done. 

If you have any forms that you need the doctor to fill out, please bring  them into the office as soon as you receive them. Form completion can  take up to 60 days. Please make sure that all areas that pertain to you  (e.g., name, health care number, address, signed consent etc.) are  filled out before handing them in. Please note that there may be a  charge for completion of the form.  * Fees may be associated with some forms (please see Uninsured Services for examples).